Frequently Asked Questions

Find answers to common questions about our services

Booking a flight is easy! Simply visit our flights page, enter your departure and destination cities, select your travel dates, choose the number of passengers, and click "Search Now". You'll be presented with available flights that you can compare and book.

Our cancellation policy varies depending on the type of booking and the service provider. Most bookings can be cancelled up to 24 hours before departure for a full refund, but some non-refundable tickets may have restrictions. Please check the specific terms when making your booking.

Yes, we offer comprehensive travel insurance options for all our bookings. Travel insurance covers medical emergencies, trip cancellations, lost luggage, and other unforeseen circumstances. You can add insurance during the booking process.

Our customer support team is available 24/7. You can reach us through multiple channels:

  • Phone: +966 11 123 4567
  • Email: support@yallasafar.com
  • Live chat on our website
  • Contact form on our contact page

We accept various payment methods including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank transfers
  • Cash payments at our office

Yes, you can modify your booking, but it depends on the airline's or hotel's policy. Some bookings can be modified online through your account, while others may require contacting our customer support team. Please note that modification fees may apply.

Yes, we offer special rates and services for group bookings. Whether you're planning a family vacation, business trip, or any group travel, we can help you get the best deals. Please contact our group booking department for personalized assistance.

After completing your booking, you'll receive a confirmation email with all the details. You can also access your booking information by logging into your account on our website. Make sure to save your booking reference number for future reference.

Still Have Questions?

Can't find the answer you're looking for? Please chat to our friendly team.